Privacy Policy

1. Information We Collect

Information You Provide

When you fill out an estimate request form, call us, or email us, we may collect:

• Your name
• Email address
• Phone number
• Details about your upholstery project (photos, descriptions, location)

Information Collected Automatically

When you browse our website, we may automatically collect:

• Your IP address and general location
• Browser type and device information
• Pages you visit and how long you spend on them
• The website that referred you to us
• Cookies and similar tracking data (see Section 4 below)

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide estimates
• Communicate with you about your upholstery project
• Schedule pickups, deliveries, and appointments
• Improve our website and services
• Understand how visitors find and use our site
• Send you follow-up communications (only if you've reached out to us first)

We do not send unsolicited marketing emails. If you contact us for an estimate, we may follow up about your project, but you can ask us to stop at any time.

3. Information Sharing

We do not sell, rent, or trade your personal information.

We may share limited information with trusted service providers who help us run our business, such as:

• Our website hosting provider
• Email and form processing services
• Analytics tools (like Google Analytics)

These providers only receive the information they need to perform their services and are expected to protect your data. We may also share information if required by law or to protect our legal rights.

4. Cookies and Tracking

Our website uses cookies, which are small files stored on your device. These help us understand how you use our site and improve your experience.

Types of Cookies We Use

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand traffic patterns (we use Google Analytics)
• Remarketing cookies: May be used to show you relevant ads on other websites

You can control cookies through your browser settings. Disabling cookies may affect how our website works for you. Most browsers let you block or delete cookies. Check your browser's help section for instructions.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Our website uses SSL encryption to secure data transmitted between your browser and our server.

That said, no method of online transmission or storage is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.

6. Third-Party Links

Our website may contain links to other websites (for example, our social media pages or review platforms). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any site you visit through links on ours.

7. Children's Privacy

Our website and services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.

8. Your Rights

You have the right to:

• Access your data: Ask us what personal information we have about you
• Request corrections: Ask us to update inaccurate information
• Request deletion: Ask us to delete your personal information from our records
• Opt out of communications: Ask us to stop contacting you

To exercise any of these rights, email us at info@coastalcraftupholstery.com or call (908) 907-2988. We will respond within 30 days.

9. California and New Jersey Privacy Rights

California Residents

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Know what personal information we collect and how it is used
• Request deletion of their personal information
• Opt out of the sale of personal information (we do not sell your data)
• Not be discriminated against for exercising their privacy rights

New Jersey Residents

Under the New Jersey Data Privacy Act (NJDPA), New Jersey residents have similar rights, including:

• The right to access, correct, and delete personal data
• The right to opt out of targeted advertising and data sales
• The right to obtain a copy of personal data in a portable format

To submit a privacy request, contact us at info@coastalcraftupholstery.com. We may need to verify your identity before processing your request.

10. Updates to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will post the updated policy on this page with a new effective date. We encourage you to check back periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please reach out:

• Coastal Craft Upholstery
• Monmouth County, NJ
• Email: info@coastalcraftupholstery.com
• Phone: (908) 907-2988